Service Industry Re-visited

I had previously focused on issues regarding our "Service Industry"...

What we do is different from manufacturing a product. We deliver a service, and we like to think that “Service” is higher up the “Value Added” chain than a “Product” and maybe it is.

This often takes the form of answers to questions...

We are in the "Answers" business...

We get paid (a lot, I hope) to provide service (answers) to our Clients...

Clients have a right to be dis-satisfied if they pay the going rate and do not get their service, i.e. the answers

We do not get paid to provide excuses...

Mystery Solved: Mars Had Large Oceans

Since 1991, planetary scientists have floated the idea that Mars once harbored vast oceans that covered roughly one-third of the planet. Two long shore-like lips of rock in the planet's northern hemisphere were thought to be the best evidence, but experts argued that they were too "hilly" to describe the smooth edges of ancient oceans.

The view just changed dramatically with a surprisingly simple breakthrough.

The once-flat shorelines were disfigured by a massive toppling over of the planet, scientists announced today. The warping of the Martian rock has hidden clear evidence of the oceans, which in any case have been gone for at least 2 billion years.

"This really confirms that there was an ocean on Mars," said Mark Richards, a planetary scientist at the University of California at Berkeley and co-author of the study, which is detailed in the June 14 issue of the journal Nature.

link to full article

an interesting blog about space, rocketry, and associated topics...

well worth some time...

Rocketaholic Blog