The power of many...

If you've worked in this industry long enough, you have had the opportunity to see the power of a group of people all focused on a common goal...

and the extraordinary things that can be accomplished...

If you are not sure this is really possible, take 2 minutes and 32 seconds out of your life to see for yourself...

Don't waste one minute...

Thon.org
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Service Improvement...

What would we do if our service was a product? and we wanted to improve it...

Lots of people like Tom Peters, are always talking about moving up the service scale…
products, services, experiences…and I agree…

But that should not mean that we can’t learn something from looking back the other way…

Just the concept that there should always be an effort underway to improve…

Some quick examples…


Provide solutions for lingering problems- when the product is used, it leaves a mess in the container…solution squeezable tubes for clean product dispensing…
Improve product- from radical re-design to adding a single new feature…
Expand market segment- find another market segment to sell…expand existing market segment…
Make it cheaper…continuous improvement…
Develop related products…similar to the expanded market, have more things to sell…

In engineering, people are too quick to turn to cost as the most competitive aspect of selling engineering…it shows a limited review of the situation…

Pick Three Themes...

I have decided the following three themes will be my focus for 2007, and maybe beyond...

Client Service- what does it take to make the Client the Hero?...

Technical Quality- there is no substitute for the correct information during a construction project...

Safety- I don't think you can justify leaving this one out...