I need a list for the New Year...

of 100 things to do to improve Client service...

here goes:

1- show up prepared
2- get one thing done every day
3- explain your work process
4- communicate
5- align the team
6- focus
7- put the project first
8-
9-
10-




I also need a list of 10 things to do this year to improve Client service...

What will the "top ten" be?

I really need a list of the 1 thing to do this year to improve Client service...

What will number 1 be?